To Merge or Not to Merge?
For more than three decades TRSA and UTSA have discussed merging their two associations. Can the third and most recent attempt work? A merger expert offers his counsel on why 75% of all mergers don’t work.
By Nancy Jenkins

Nearly 75% of all association mergers fail. That’s a grim statistic, but framed in those terms, the on-again, off-again nature of merger talks between the Textile Rental Services Association (TRSA) and Uniform Textile Service Association (UTSA) seems pretty average.

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THE DIFFERENCE BETWEEN RUNNING A ROUTE AND SERVICING CUSTOMERS
By Ed Nevins

When I begin working with a company, the first thing I want to do is go out on the routes. The client may have the most technologically advanced plant in the world, purchase the finest textiles or uniforms and have state of the art route accounting. But it’s not about processing data or textiles. It’s about service.

Service happens on the routes by the route representative. You can make the job harder in the plant, the office or the boardroom. But a good route service rep can work miracles in the area of customer understanding and tolerance. Even when everyone and everything else in the organization isn’t working up to par.

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