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Set Standards, Then Execute

Many laundry operations use a number driven process to determine production standards. Those standards are the best way to measure performance. The process of measuring performance impacts motivation and results.

Read more: Set Standards, Then Execute

Assessment Tool Shopping

Last month we asked ourselves if implementing standardized tests to candidates was worth the effort. If you are still unsure then take some time to review the past 12 to 24-month history of your employees.

Read more: Assessment Tool Shopping

Stack Your Deck

Last year I received a letter from a general manager I had met at the Production Management Institute. During our initial conversation at PMI he struck me as a forward thinking pro-active manager who recognized the importance of recruiting in today's business world. You may remember him from my last column - he was the general manager who successfully used radio advertising as a means of attracting talent. In this month's column I would like to share parts of his letter with you in hopes you will find this concept about "stacking your deck" useful in your facilities.

Read more: Stack Your Deck

Assessment Tools - Are they worth the effort?

Some hiring managers swear by them, while others do not have the time or inclination to make them part of the selection and / or development process.

Read more: Assessment Tools - Are they worth the effort?

The Importance of Introspection in a Tight Marketplace

"I have seen the enemy - and it is us." The quote taken from the Pogo cartoon strip rings true in many areas of our life, and I think of it sometimes when I hear managers tell me they cannot find good candidates to hire. The examples I use below are those specific to route sales representatives, however, the underlying principals apply to all aspects of our industry.

Read more: The Importance of Introspection in a Tight Marketplace

Quick Rinse - News From Around The World

Mac-Gray Corporation’s Lighten The Load™ Initiative

WALTHAM, Mass. — Mac-Gray Corporation, a provider of laundry facilities management services to multi-unit housing locations announced that it received the Carbonfund.org Foundation’s first annual For People and Planet award in the education category. Since Mac-Gray launched its Lighten the Load(TM) initiative in 2008 with Carbonfund.org, they have partnered with 29 academic institutions to offset more than 40 million pounds of carbon.

“This award highlights Mac-Gray’s commitment to environmental sustainability. Our Lighten the Load™ initiative is helping to reduce the carbon footprints of college and university laundry programs, while educating students on the benefits of being ‘green’ in the laundry room,” said Stewart G. MacDonald, Mac-Gray’s chief executive officer.