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7 Steps To Communication Success

Communication skills vary from person to person. Some people talk and never listen. Others don’t speak up at all. Some get angry and defensive. Others calmly state their opinions. One thing is for certain: Most workers could benefit from some further instruction on communicating effectively. When everyone achieves better communication skills, there will be a happier work environment, better relationships between co-workers and greater productivity. Good communication skills are critical. Effective communication breeds creativity, innovation, cooperation, and high performance among employees. Ineffective communication breeds resentment, stalled growth, and unhappy employees.

To become effective communicators we need to learn the appropriate skills and everyone will benefit. You can start by putting these 7 tips to use. When you do, your company will become a place where honesty is valued, employees feel appreciated, and goals are achieved much more quickly than before.

Listening shows you care about what someone thinks. When you are tempted to give advice, ask, “Would you like advice or shall I only listen?” Often the speaker only needs to speak his or her thoughts aloud and then draw his or her own conclusion. When you are listening, give the speaker your undivided attention. Switch your cell phone to vibrate mode and concentrate on the present moment and maintain eye contact. All these little things add up to showing respect to your listener.

Learn to delay your reaction to what you hear. If you feel an urge to react, stop; take a deep breath and count to 10. That pause will allow you to clarify your ideas and present them in an appropriate way. Always paraphrase what you think you heard and ask if that’s what the speaker meant.

Put yourself in the other person’s shoes. Listen to understand-you don’t have to agree. Be open to others’ differences. People want to feel heard more than they want you to agree with them. Respect the fact that people have a right to different opinions. When you can accept others, your communication skills will improve. Let others know that you care about them, thank them for sharing with you, and inquire how you can best offer your support. Now you will have gained your speaker’s trust.

Building trust involves communicating openly and honestly. Honesty and credibility lay the foundation for engagement and high performance. Set a good example by always telling the truth. When you say you are going to do something, do it. When you forget to do something you promised, take responsibility and ask what you can do to make it up to them. Be a person of your word and be proud when others model your behavior.

Don’t pretend things are going well when they are not. People appreciate sincere feedback. Without it, employees fail to grow and develop. When you do give feedback, be honest-people will sense when you are not. If a person becomes upset at the feedback, try to minimize the discomfort. Realize that upset always involves fear. Address that fear and work on a solution.


No one has all the answers all the time. Know when to say, “I don’t know. I will get back to you on this.” Then don’t forget to follow up by providing the answers. Give sincere apologies and admit mistakes. Reveal your human side and other employees will feel comfortable enough to do the same.

Employees who are valued and accepted feel appreciated. Appreciated employees are loyal, happy, and productive. Don’t just show appreciation to your favorite employees. Difficult employees typically need the most appreciation, yet they get the least. Look for opportunities to show appreciation and use words of kindness, encouragement, and gratitude. Write personal thank you notes to acknowledge good work and success. Develop the desire to excel in your company by praising employees in public but offering constructive criticism in private.

Set a good example by becoming an effective communicator. Ask for feedback on your own communication skills and be willing to implement positive suggestions for improvement. Be approachable. Be honest. Give others a reason to trust you and encourage them to trust each other. Then they will learn to cooperate and work together better as a team. When you place a priority on good communication skills, you will be rewarded with a healthy, motivated, and profitable organization, and happier employees.

About the Author:

Tess Marshall is a speaker, psychologist and author of the book, “Flying by the Seat of My Soul”. Learn the keys to effective communication and increased productivity by reaching her at

Quick Rinse - News From Around The World

Textile Services Industry Gets National Spotlight

WILIMGTON, Mass. — Textile service executive Ronald Croatti recently appeared on the CBS-TV show “Undercover Boss.” Croatti is CEO of UniFirst Corp., in Wilmington, Mass. For most Americans watching “Undercover Boss” it was their first view inside a commercial laundry, which typically process between 10 million and 25 million pounds of uniforms, table linens, bed sheets, towels and more every year “The reusable textile services business is the original green industry,” said Ricci. “Commercial laundries reuse linen instead of filing landfills with disposable alternatives and continually discover new, innovative means to reduce energy consumption and recycle water. Our huge economies of scale allow laundries to use about two-thirds less water, energy and detergent than alternatives, such as washing at home, while hygienically cleaning textile products, improving disease control and reducing contamination.”