Many times the Director of Environmental Services, or Housekeeping-Laundry Director will comment on the fact that it is commonplace for laundry staff to have resident clothing that they cannot identify. They simply don’t know who owns the garments. This sad situation is often a result of using markers on labels that wash out when clothes are laundered, or illegibly hand writing resident information labels.
The housekeeping and healthcare markets has grown over the last decade from pushing brooms, mopping floors and making beds to include various other activities including patient transportation, parking, valet, waste management and other environmental service duties. This accounts for an 11 percent increase in outsourced services in the environmental service field from 2002-2003.
As analysis, consultants and various levels of internal management continues to complicate laundry operational cost scenarios, it is apparent that laundry and facility managers require a cost benchmarking rule of thumb that will assist them in selling their operations i.e. justification for new systems, a new facility, obtaining new customers and probably the most important, comparing variable cost which should reflect decisions to continue in house operations or to examine the parables of outsourcing management, operations, linen rental, transportation etc.
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Sodexo Laundry Services Technology Recognized By CIO Magazine
GAITHERSBURG, Md. — An innovative use of computer technology that increases operational efficiency by providing key metrics for its commercial laundry operations and has saved more than $100,000 since its implementation has earned Sodexo, Inc. IDG’s CIO magazine’s 2010 CIO 100 Award. The award recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology (IT). Sodexo’s Laundries Dashboard is a central decision-support tool that combines information from multiple systems to monitor core processes in Laundry and Linen Services businesses.
The dashboard presents Sodexo leadership and field management with key metrics in a customized, easy to use presentation. The dashboard uses Pureshare® Active-Metrics® software to gather and display appropriate information in the form of metrics for each level of management; the metrics are used to make business decisions. Because the dashboard is web-based, it can be accessed from any computer or mobile device. It also sends realtime email alerts that enable management to resolve operational issues immediately. Sodexo’s Laundries Dashboard allows for the effective management of critical areas as well as providing detailed analysis and comparisons.