As a leader your job is to motivate and develop your employees. While most leaders believe motivation is the key to any organization’s success, many struggle to keep their people motivated on a daily basis.
Since we were kids, we’ve been taught the benefits of getting plenty of calcium. But the same mineral that helps us build strong bones and teeth can have a less than desirable effect when it builds up on hotel linens (sheets and towels). In a process called encrustation, calcium deposits can leave towels and sheets feeling stiff and scratchy, which may have a potentially detrimental effect on guest satisfaction.
The two most important things any owner or senior management person can be doing on any given day are to increase revenue and decrease cost without sacrificing quality. Recruiting, hiring, training and coaching a world-class team is a giant step in the right direction to increasing profitable revenue.
The most valuable gift you can offer as a business leader isn't your years of experience, your Ivy League education, or even the vast industry knowledge you possess. The most important gift you can offer your employees is you: your enthusiasm, your creativity, and your ambition. These qualities make a leader unforgettable.
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Got Bedbugs? Help Is Here
ST. PAUL, Minn. — Ecolab Inc. and the American Hotel & Lodging Educational Institute (AHLEI) launched the www.bedbugtoolkit.com, a free online resource to help hotel owners and operators stop bed bugs before they spread. The kit features downloadable materials on how to train staff to detect bed bugs early and actions to take when they suspect a guest room is infested. The digital toolkit includes a fact sheet about how bed bugs spread, their life-cycle and where they like to hide; a poster on bed bug detection; an instructional video showing where to inspect for bed bugs and what signs to look for; and a convenient pocket card for housekeeping staff with directions on how to inspect a room and what to do if bed bugs are found.