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Laundry Management in Hospitality Operations

The lodging industry, like most other trades, is experiencing rapid change. Today, fewer customers have brand or name loyalty than in the past. While customers are still patronizing the type of establishment they prefer or can afford, most are making choices based on the quality of service and the amenities they receive.

Read more: Laundry Management in Hospitality Operations

MAKING THE LEAP From Equipment Sales to Laundry Manager

SMC Textile Services in Raleigh, North Carolina has gone from 28,000 to 50,000 pounds a week and from 9 to 20 employees. “We’re at 8000 square feet,and we’re about to expand 2000 more,” half laughs owner Will Cox, as if he’s surprised to hear it himself.

Read more: MAKING THE LEAP From Equipment Sales to Laundry Manager

Motivating Unmotivated People

If you walk around a Walt Disney World resort or theme park, you are likely to witness something that in most other settings would seem bizarre. Not the presence of a large animated character, although you may witness that also. Rather, at any given moment, a person in dress clothes will be walking from one destination to another and will stop, pick up a piece of paper, a cup, or other piece of trash someone dropped, and throw it in a trash can. Executives do it, front line managers do it, hourly employees do it, everybody does it.

Read more: Motivating Unmotivated People

Successfully Meeting and Greeting Ten Strategies for Getting Off to a Good Start

A day in the life of every businessperson is made up of a series of meetings and greetings. Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot. Doing so will make the first encounter and subsequent ones go smoothly and easily. Getting off on the wrong foot can make for a difficult recovery. Save your energy for later and use these simple strategies for a successful start

Read more: Successfully Meeting and Greeting Ten Strategies for Getting Off to a Good Start

Dura-Cast, Innovative Ideas For Employee Relations

Off highway 27 in central Florida sit several warehouse buildings. A small sign outside reads Dura-Cast. The six building complex may just receive a passing glance from those driving by -- but the locals are well aware of the growing rotational molding company.  In fact, you’ll never see a help wanted sign outside the complex because this family owned company has developed a unique employee relations program.

Read more: Dura-Cast, Innovative Ideas For Employee Relations

Quick Rinse - News From Around The World

Textile Services Industry Gets National Spotlight

WILIMGTON, Mass. — Textile service executive Ronald Croatti recently appeared on the CBS-TV show “Undercover Boss.” Croatti is CEO of UniFirst Corp., in Wilmington, Mass. For most Americans watching “Undercover Boss” it was their first view inside a commercial laundry, which typically process between 10 million and 25 million pounds of uniforms, table linens, bed sheets, towels and more every year “The reusable textile services business is the original green industry,” said Ricci. “Commercial laundries reuse linen instead of filing landfills with disposable alternatives and continually discover new, innovative means to reduce energy consumption and recycle water. Our huge economies of scale allow laundries to use about two-thirds less water, energy and detergent than alternatives, such as washing at home, while hygienically cleaning textile products, improving disease control and reducing contamination.”