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Set Standards, Then Execute

Many laundry operations use a number driven process to determine production standards. Those standards are the best way to measure performance. The process of measuring performance impacts motivation and results.

Read more: Set Standards, Then Execute

Assessment Tool Shopping

Last month we asked ourselves if implementing standardized tests to candidates was worth the effort. If you are still unsure then take some time to review the past 12 to 24-month history of your employees.

Read more: Assessment Tool Shopping

Stack Your Deck

Last year I received a letter from a general manager I had met at the Production Management Institute. During our initial conversation at PMI he struck me as a forward thinking pro-active manager who recognized the importance of recruiting in today's business world. You may remember him from my last column - he was the general manager who successfully used radio advertising as a means of attracting talent. In this month's column I would like to share parts of his letter with you in hopes you will find this concept about "stacking your deck" useful in your facilities.

Read more: Stack Your Deck

Assessment Tools - Are they worth the effort?

Some hiring managers swear by them, while others do not have the time or inclination to make them part of the selection and / or development process.

Read more: Assessment Tools - Are they worth the effort?

The Importance of Introspection in a Tight Marketplace

"I have seen the enemy - and it is us." The quote taken from the Pogo cartoon strip rings true in many areas of our life, and I think of it sometimes when I hear managers tell me they cannot find good candidates to hire. The examples I use below are those specific to route sales representatives, however, the underlying principals apply to all aspects of our industry.

Read more: The Importance of Introspection in a Tight Marketplace

Quick Rinse - News From Around The World

Textile Services Industry Gets National Spotlight

WILIMGTON, Mass. — Textile service executive Ronald Croatti recently appeared on the CBS-TV show “Undercover Boss.” Croatti is CEO of UniFirst Corp., in Wilmington, Mass. For most Americans watching “Undercover Boss” it was their first view inside a commercial laundry, which typically process between 10 million and 25 million pounds of uniforms, table linens, bed sheets, towels and more every year “The reusable textile services business is the original green industry,” said Ricci. “Commercial laundries reuse linen instead of filing landfills with disposable alternatives and continually discover new, innovative means to reduce energy consumption and recycle water. Our huge economies of scale allow laundries to use about two-thirds less water, energy and detergent than alternatives, such as washing at home, while hygienically cleaning textile products, improving disease control and reducing contamination.”